General terms and conditions
We make every effort to ensure that your stay with us is as pleasant as possible We also think it is important that you know exactly what services we will provide, what responsibilities we assume and what your obligations are towards us. Please therefore note the following terms and conditions which govern our contractual relationship and to which you agree when you make a reservation.
Article 1: Contract agreement
The contract becomes valid as soon as the room(s) have been reserved and the reservation confirmed, or in the event of a late booking, as soon as the room(s) have been reserved. The person making the booking, as the client, is jointly and severally liable for all obligations arising from this contract.
Group and tour operators shall make the exact list of participants available by three weeks before arrival. Any change in the number of rooms required (plus/minus 10%) may be effected up to three weeks before arrival without a charge being incurred.
Article 2: Arrival and departure
Unless otherwise agreed in writing, rooms shall not be occupied before 2pm on the day of arrival and rooms are to be vacated by 10am on day of departure. Guests who know in advance that they will be unable to vacate their room(s) until after 10am should inform reception of this by 10pm on the day before departure. In the case of departure by 6pm half the room rate will be charged, after 6pm the full room price shall be paid. Reserved rooms should be occupied no later than 6pm. If a later arrival time has not been expressly agreed upon, the hotel is entitled to re-allocate the room(s).
Article 3: Services and prices
The contractual services are those specified in the information provided in the reservation confirmation. The prices agreed upon are inclusive prices. Any increase in VAT after conclusion of the contract shall be charged to the customer. With reservations made longer than 4 months in advance of the arrival date, the hotel reserves the right to change its prices without prior notice. All prices displayed are in euros.
Article 4: Payment
To make a reservation the hotel may demand an advance payment amounting to 50% of the agreed price. If the hotel, as a travel agent, offers package tours, it is only entitled to request 10% (to a maximum of 256.00 euros per person) in advance. If in such cases the hotel requests a higher advance payment then these payments too are protected against insolvency according to § 651 K of the German Civil Code (BGB). The insurance certificate will be sent together with the reservation confirmation on receipt of payment.
If the advance payment does not reach the hotel’s bank account within two weeks of it being requested, the hotel has the right to withdraw from the contract.
Withdrawal from the contract must be notified immediately
Unless otherwise agreed in writing by both contractual partners, payment will be made in cash and, at the latest, by the time of departure. If payment by invoice has been agreed, the person making the booking will settle the invoice within 10 days of the invoice date.
Article 5: Cancellation
All cancellations are to be made in writing. No charge will be made for cancellations up to 4 weeks before the scheduled date of arrival.
a) For non-use of contracted services individual guests are obliged to pay:
- for overnight accommodation and breakfast = 80%
- for half board = 80%
- for full board = 80%
of the agreed price for the whole period of the reservation. The hotel undertakes in good faith to let unused rooms to other guests where possible, in order to minimise financial loss.
In the case of a ‘no show’ without a cancellation being made, a charge amounting to 80% of the agreed price will be made.
b) For group bookings made through tour operators (incl. private group bookings) und travel agencies, the following deadlines apply for cancellation and re-booking:
- up to 42 days before arrival = free cancellation
- up to 28 days before arrival = 50% of the agreed price will be charged
If a cancellation is made within 4 weeks of arrival or if the agreed group size is reduced by more than 10%, the person making the booking will be liable to pay 50% of the agreed price for the missing participants where the unoccupied rooms cannot be let to other guests.
Should the hotel incur any further costs arising from the cancellation, these too will be charged in full to the person who made the booking.
Article 6: Liability
The contracting party to the hotel, either the guest specifically or the person who has ordered the room, is fully liable to the hotelier for damages caused by themselves or their guests. Use of the room(s) for purposes other than the intent of the contract, shall entitle the hotel to terminate the contract without notice. The claim for remuneration agreed upon shall not be reduced.
The hotel reserves the right to cancel the contract if it is no longer possible to provide the services, due to force majeure or industrial action, without the customer being entitled to claim compensation.
The hotel is liable for property brought into the hotel in accordance with the regulations of the German Civil Code. The hotel will not assume liability if the room or receptacles from which property was removed were not locked.
Liability for valuables shall only be accepted if these are deposited at reception and a receipt obtained. Money shall also be deposited against receipt at the reception.
The hotel shall not be liable for the services provided by hotels they have recommended.
Article 7: Final provisions
The place of performance and jurisdiction in all commercial dealings is the hotel’s registered office. Verbal agreements are only effective if confirmed in writing by the hotel.
Should individual provisions of these General Terms and Conditions be deemed invalid, this shall not affect the validity of the remaining provisions.